The brand ‘[OlfaPure]’ is operated and distributed by [Lumileds Hong Kong Co. Limited] in China’s mainland, with registered address: [29F&30F,Tower 5,The Gateway,15 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong SAR, China] (here in after referred to as ‘[OlfaPure]’) or ‘We’).As required by the relevant laws and regulations of the People’s Republic of China, we are honored and obliged to provide information about personal data processing in accordance with the relevant laws and regulations of the People’s Republic of China.
These Personal Information Processing Rules (hereinafter referred to as ‘Processing Rules’, ‘Rules’) are designed to provide users (or ‘you’) with a clear understanding of how we collect and use your information, our commitment to protecting your information and the options to manage your information and privacy.
These Processing Rules shall be applicable to the app services we provide to users. We will also modify and update these Processing Rules from time to time in accordance with update requirements of applicable laws and regulations or the needs of business changes.
Last updated date: August 31, 2022.
If you have any questions, comments or suggestions, please contact us in line with the contact information in Article 9 below.
These Processing Rules will help you understand the following:
- How we collect and use your personal information
- How we share, transfer and disclose your personal information
- How we protect your personal information
- How to manage your personal information
- How to transfer your personal information globally
- How we save your personal information
- COOKIES policies
- How to update these Rules
- How to contact us
Please read carefully and understand these Processing Rules before using our services. Your choice to use our services means that you fully understand all the contents of these Processing Rules and agree that we collect, save, use, process, transfer, provide, disclose, delete or treat otherwise your personal information in accordance with these Processing Rules. If you do not agree with these Processing Rules or any part hereof, please stop using our services immediately.
- How we collect and use your personal information
a) Necessary information for us to provide our services
- You will provide your name, gender, e-mail address and age when you register for an account;
- The time of aromatherapy will be recorded during your use so that we can provide you with better service afterwards;
- You need to provide the following information when using our mobile Internet applications:
Equipment information: We will receive and record information about the device you are using (device model, operating system version, device settings, unique device identifier, device environment information), information about equipment location (IP address, GPS location, and WLAN access point sensor information that can provide relevant information) based on the specific authority you grant during the installation and/or use of the software. If you refuse to grant us the appropriate authority during installation and/or use, we will not record the information you provide above.MAC address will be used as the device serial number. - We may also collect additional information depending on your use our functions:
When you choose to use product rating function, we will not collect information related to such comments except the like function.
We will only collect information if you choose to use the above functions, and will not collect information if you do not use them.
Other information includes:
- Data collected when you browse or use the Application, including behavioral data recorded with Cookies or similar technology, as described in Section 7 COOKIES Policies below.
b) Information collected through a third party
We may collect your information (including personal information) provided by other parties when they use our website or obtain information from other channels and integrate it with the information we collect through our website services. We will not control, monitor or respond to how a third party providing your information processes your personal data, and any request for information regarding disclosure of your personal information will be directly sent to such third parties. - Third party services. In order to confirm the transaction status and provide you with after-sales and dispute resolution services, we will collect your information related to the transaction progress such as your transaction, payment and logistics through the transaction method, payment institution and logistics company you choose based on the transaction, or share your transaction information with the above-mentioned service providers.
- Other sources. Where permitted by applicable law, we may obtain your additional information from third party service providers and/or partners, such as demographic or fraud detection information, and integrate it with your information we possess. For example, we may obtain background investigation result information (with your consent where necessary) or fraud alerts from service providers (identity verification services) for fraud prevention and risk assessment. We may obtain information about you and your participation in our events or your experience and interaction in the advertising networks of our partners. In the above cases, we will ask the third party to confirm the lawful origin of their personal information and use the relevant information under your authorization.
- How we share, transfer and disclose your personal information
a) Share
(1) We will not share your personal information with any company, organization or individual, except in the following cases and other cases expressly agreed otherwise by you:
- We may share your personal information with others in accordance with laws and regulations or the mandatory requirements of government authorities;
- Share with our affiliates or business partners. We may share the anonymous and aggregated information about our consumers with our affiliates or business partners for trend analysis, for example.
We will agree with the above-mentioned companies in written form on the purpose, duration and manner of processing, the type of personal information, protection measures, and the rights and obligations of both parties, and will monitor their processing activities of personal information.
(2)The data collected may also be processed by independent third-party data controllers, such as: - Depending on the applicable channel, it also includes third-party e-commerce platform, media platform or social platform.
Upon verification of your identity (which may require your additional personal information), you can contact us through the contact information disclosed in Article 9 of these Rules and follow our guidelines to obtain the name, contact information, the purpose of processing, the manner of processing and the type of personal information of the third party that processes your personal data as an independent third party data controller.
We will sign strict confidentiality agreements with companies, organizations and individuals with whom we share personal information and require them to handle the personal information in accordance with our instructions and other relevant confidentiality and security measures. In addition, we will conduct an impact assessment on personal information protection, and no information will be shared until the assessment is passed.
b) Transfer
We will not transfer your personal information to any company, organization or individual, except in the following situations:
(1) Transfer with explicit consent: We will transfer your personal information to other parties with your explicit consent;
(2)In the event of merger, demerger, liquidation or bankruptcy involving the transfer of personal information, we will require the new company or organization possessing your personal information to continue to be bound by these Processing Rules, otherwise we will require them to seek your authorized consent again.
c) Disclose
We will disclose your personal information only in the following situations:
(1) After obtaining your explicit consent;
(2)Law-based disclosure:In case that disclosure is ordered by legal, legal procedure, litigation or government authority, we may disclose your personal information.
- How we protect your personal information
a) We are committed to protecting your personal information.We adopt appropriate technical measures and organizational settings, including encryption, to protect your personal information and security, assign duties and responsibilities, and carry out regular checks and compliance audits.We protect your personal information with the combination of physical and information technology security controls, including access controls, so as to limit and regulate the way your personal information and data are processed, managed and used.We also ensure that our employees will be properly trained in the protection of personal information.
b) Your account is protected by security functions. Please keep your account and password information safe.We will ensure that your information will not be lost, misused or altered to the greatest extent possible through security measures such as backing up to other servers and encrypting your password.Notwithstanding the aforementioned security measures, please understand that there are no ‘perfect security measures’ on the information network.We cannot promise the complete security of your data and information, so we particularly remind you to stay away from telecommunication, network frauds, black and grey industrial chains on the network, and keep your financial accounts and network accounts safe from illegal acts.
c) As a response to personal information security incidents, we will fulfill our obligations for reporting and notification in accordance with laws and regulations, including:The basic situation and possible impact of the security incident, the measures we have taken or will take, the suggestions for your own prevention and risk mitigation, the remedies for you, etc.Where applicable, we will inform you the relevant conditions of such incidents via email, letter, telephone or notification. When it is difficult to inform the subject of personal information one by one, we will take reasonable and effective ways to make announcements.
Meanwhile, we will also take initiative to report the disposal of personal information security incidents according to the requirements of regulatory authorities.
- How to manage your personal information
a) To inquire, copy, change, and delete your personal information.You have the right to inquire, copy, change and delete your personal information, with exceptions provided by laws and regulations.You also have the right to request to transfer your personal information on the premise of laws and regulations.To exercise the foregoing rights or request clarification from us, please contact us through the contact information in Article 9 of these Rules and follow our guidelines.
b) Scope of withdrawal and modification of consent
We process your personal information based on your consent and you may withdraw your consent by changing your account settings, sending us messages to unsubscribe or contacting us through the contact information in Article 9 of these Rules and following our guidelines, and specify which consent you wish to withdraw.Except as otherwise provided by law, we will no longer process the corresponding personal information upon your withdrawal of your consent.However, this decision will not affect the processing of personal information previously carried out based on your consent.
You may change the scope of your authority and consent for information collection and use submitted by you.You can do this by contacting us and following our guidelines.
c) Cancellation of your relevant accounts
You can contact us through the contact information in Article 9 of these Rules and follow our guidelines. We will respond to your request for cancellation within 15 working days.
Upon cancellation of your account, we will stop providing you with products or services based on that account and, at your request, delete or anonymize your personal information, except as otherwise provided by laws or regulations.
In order to protect the security of your personal information and account, we need to verify your identity when you manage your personal information in accordance with these Rules (which may require your additional personal information for identity verification).
- How to transfer your personal information globally
We will save your personal information in China in accordance with the laws and regulations.However, we may provide your personal information abroad for such purposes as ensuring consistency in global business strategies, service standards and network systems.In this case, we will inform you in advance and obtain your consent in accordance with the law, and execute in strict compliance with the law.Upon verification of your identity (which may require your additional personal information), you can obtain the specific name and contact information of the overseas recipient by contacting us through the contact information in Article 9 of these Rules and following our guidelines.
In addition, if explicitly required by applicable law, we will take security assessments, certify or sign standard contracts for the cross-border transfer of personal information and decide whether to continue such cross-border transfer of your personal information and whether to take technical desensitization measures in accordance with applicable law.
- Data retention period
The data collected for the purpose of these Processing Rules will be kept by [Lumileds Hong Kong Co., Limited] for the period
- As required to perform the contract; or
- In line with mandatory legal provisions regarding data retention; or
- The user requests for deletion or withdrawal of their consent to our processing of their personal data; or
- Till our processing purpose has been achieved.
- COOKIES policies
It should be noted that for users of the official channel ‘[OlfaPure]’, we may save ‘Cookies’ on your computer to identify you. Cookies are small text files of data sent from a server computer during browsing.Cookies are usually saved on computer’s hard drive and are used by websites to simulate an ongoing connection to the website.We have taken relevant security measures to prevent unauthorized access to user data.However, users acknowledge that we are unable to control data transfer on electronic communication facilities (including the Internet).Accordingly, we disclaim any liabilities for any security vulnerabilities or unauthorized disclosure or use of such data that occurs on the Internet.You may set your browser to refuse Cookies, but this may prevent you from taking full advantage of our services.
- How to update these Rules
These Rules are updated on the date stated on the first page.
Our Processing Rules may change in the case of change in applicable laws and policies or material change in our product or service functions. However, we will not impair your rights under these Rules without your explicit consent.
We will prominently notify you of the major change to these Rules (including notices sent by email, inbox, or page pop-ups).
- How to contact us
If you have any questions, comments, suggestions, concerns, complaints or reports about the content of these Rules, or about how we process your personal information, please contact us as follows:
(1) Contact information of personal information protection officer:[+86 4006908826]
We will respond to your request within 15 working days and process your request in accordance with these Rules as well as laws and regulations.